Fair, both ways.

• If we cancel an event: full refund, automatically, to your original payment method.
• If we reschedule or change the venue: your pass stays valid for the new date. If the new date does not work for you, request a full refund within 7 days of the announcement.
• Change of mind: passes are for a specific dated event and are non-refundable once purchased, as stated clearly at checkout before you pay.
• Refused entry: a holder refused entry for violating the entry conditions stated at purchase is not entitled to a refund.

• You may return a product within 7 days of receiving it, unused, in its original condition and packaging, for a full refund of the product price.
• Defective or wrong items: we replace them or refund in full, including delivery costs, at your choice.
• Items marked as final sale at checkout (limited drops) are exchangeable for size where stock allows, but not refundable, unless defective.

Refunds go back to the original payment method through our payment provider. Once approved, they are issued within 7 business days; your bank may take additional days to post the amount.

One email with your order number is enough. We reply within 2 business days:

hello@feelinworld.com